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BetterHelp Review

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In today’s fast-paced world, it’s easy to feel overwhelmed, stressed, and anxious. However, taking care of our mental health is just as important as taking care of our physical health. One way to do this is through therapy. But what if you don’t have the time or resources to attend in-person therapy sessions? That’s where online therapy comes in.

What Is BetterHelp?

BetterHelp is a web-based therapy platform that provides people with convenient access to professional counseling services from the comfort and privacy of their own homes.

The platform connects users with licensed therapists who specialize in a broad range of areas, including stress, anxiety, depression, and more.

Overall, BetterHelp is an affordable, effective, and user-friendly way to receive therapy online.

Who is BetterHelp for?

BetterHelp is for anyone who is looking for professional support and guidance for their mental health concerns. Whether you’re dealing with a particular issue or simply want to improve your overall wellbeing, BetterHelp can help.

It’s also an excellent option for those who find it hard to attend in-person therapy sessions due to busy schedules or transportation issues. With BetterHelp, you have the flexibility to choose your own therapist and schedule sessions at your convenience.

Overall, BetterHelp is a valuable resource for anyone who is seeking professional support and guidance for their mental health.

What Services Do they Offer?

BetterHelp provides users with access to licensed therapists who specialize in a variety of mental health concerns, such as stress, anxiety, depression, and more.

The platform matches users with a therapist who suits their specific needs and preferences through its all-encompassing questionnaire. Additionally, users can easily integrate therapy into their busy schedules thanks to the choice of therapist and flexible scheduling options available.

BetterHelp’s user-friendly interface and messaging system with robust security also make it easy and safe to communicate with your therapist from the comfort of your own home.

Overall, BetterHelp is a convenient and affordable way to receive therapy that can help you overcome your challenges and improve your mental wellbeing.

How much does it cost?

BetterHelp is a subscription-based service that costs as little as $60 per week and allows you to cancel your membership at any time.

BetterHelp offers different pricing plans depending on how often you want to have therapy sessions. You can choose to pay weekly or monthly, and cancel your plan at any time. BetterHelp also offers financial assistance for those who qualify, so be sure to check if you’re eligible.

BetterHelp Pricing

Is BetterHelp legit or a scam?

Many people wonder whether BetterHelp is legit or a scam. Rest assured, BetterHelp is a legitimate online therapy platform that provides users with access to licensed therapists who specialize in a wide range of mental health concerns.

BetterHelp’s highly qualified and experienced therapists are trained to provide evidence-based therapy, ensuring the platform’s users receive quality care. Furthermore, the Better Business Bureau accreditation indicates the platform’s credibility and trustworthiness.

Overall, BetterHelp is a legitimate and trustworthy option for anyone seeking professional support and guidance for their mental health.

Pros & Cons


BetterHelp offers a number of benefits to users, including its large pool of licensed therapists, with over 30,000 professionals available to choose from.

The platform also offers convenient scheduling, allowing users to schedule therapy sessions at their own convenience, and provides the option for anonymity with therapists, making it easier for users to open up and share personal information.

Additionally, BetterHelp is available outside of the US, making it a convenient option for international users. The platform also offers affordable and flexible subscription plans, with some plans starting as low as $60 per week.


While BetterHelp has many advantages, there are also some potential drawbacks to consider. The platform’s therapists cannot diagnose conditions or prescribe medication, so individuals who require these services will need to seek treatment elsewhere.

Insurance does not cover BetterHelp, meaning users must pay for therapy sessions out of pocket. Furthermore, BetterHelp does not offer psychiatric services, which may be a disadvantage for those with severe mental health concerns.

Additionally, as with any online service, technical issues may arise, which can disrupt therapy sessions.

  • World’s largest therapy service
  • You can message your therapist anytime
  • Ability to change your therapist at any time
  • Group webinars
  • Get matched in as little as 48 hours
  • Therapists will not diagnose conditions
  • BetterHelp does not accept insurance
  • No psychiatric services available

How to get started?

Time needed: 1 minute

Getting started with BetterHelp is easy and straightforward. Here are the steps you need to follow:

  1. Fill out a questionnaire:

    When you first sign up for BetterHelp, you’ll be asked to complete a comprehensive questionnaire about your mental health concerns and preferences for therapy.


  2. Choose your preference for therapist:

    The more honest and detailed you are in your answers, the better equipped BetterHelp’s team will be to match you with the right therapist. This matching process typically takes a few days, but you’ll be notified by email once a therapist has been assigned to you.

    Also keep in mind that if your therapist isn’t the right fit for any reason, you can switch therapists anytime at no extra charge. This will help you find your perfect match way more quickly than traditional therapy.


  3. Confirm your plan and pay:

    Before you can start communicating with your therapist, you’ll need to confirm your therapy plan and pay for your sessions. BetterHelp offers a variety of plans to choose from, depending on your needs and budget.

  4. Begin communicating with your therapist:

    After selecting a payment plan, you can begin scheduling therapy sessions with your assigned therapist. BetterHelp’s platform makes it easy to schedule and attend sessions from the comfort of your own home. You can communicate with your therapist through a variety of methods, including live video sessions, phone calls, and messaging. You can also schedule sessions at a time that’s convenient for you, whether that’s in the morning, afternoon, or evening.

    Overall, getting started with BetterHelp is a straightforward process. By signing up, filling out a questionnaire, choosing a payment plan, and scheduling sessions with your assigned therapist, you can start receiving the mental health support you need in no time. With BetterHelp’s convenient and affordable online therapy services, taking care of your mental health has never been easier.



In the following table, we present a comparison between three popular online therapy platforms: BetterHelp, Talkspace, and Calmerry.

This comparison highlights their main features, including the types of therapy offered, communication methods, subscription plans, pricing, and privacy measures.

It is essential to review each platform’s unique offerings to determine which service best suits your individual needs and preferences.

Licensed TherapistsYesYesYes
Therapist MatchingYesYesYes
Types of TherapyIndividual, CouplesIndividual, Couples, Teen, PsychiatryIndividual, Couples
Communication MethodsLive Chat, Phone, Video, MessagingLive Chat, Phone, Video, MessagingMessaging, Video
Subscription PlansWeekly, MonthlyMonthly, Quarterly, BiannualMonthly, Biannual
PricingStarts at $60 per weekStarts at $65 per weekStarts at $45 per week
Insurance AcceptedNoSome plans may accept insuranceNo
Mobile AppYesYesYes
Privacy & Security256-bit Encryption256-bit Encryption, HIPAA Compliant256-bit Encryption, HIPAA Compliant
Free Trial or DiscountsOccasional discounts for new clientsFree 7-day trial, Discounts availableFree 7-day trial
Betterhelp vs competitors


Overall, BetterHelp offers a convenient and accessible way for individuals to access mental health services from the comfort of their own home. With the ability to message your therapist at any time, live chat, live video sessions, and a network of licensed therapists, BetterHelp provides a high level of care and support to clients.

However, individuals must consider some drawbacks, including potential limitations in personal connection and technical problems. Additionally, BetterHelp is not covered by insurance. It is important to weigh these factors against the benefits when deciding if online therapy is right for you.

Final thoughts

If you are looking for a convenient and affordable way to access mental health services, BetterHelp may be an excellent option for you. However, it is important to remember that therapy is a personal experience, and what works for one person may not work for another.

Before deciding to try BetterHelp, it may be helpful to research and read reviews from other clients to get a better understanding of their experience. Additionally, it is essential to communicate openly and honestly with your therapist to ensure that you are getting the most out of your sessions.

Overall, online therapy is an innovative and effective way to address mental health concerns, and BetterHelp is a leading provider in this field. By providing accessible and high-quality therapy services, BetterHelp is helping individuals worldwide improve their mental health and well-being.

Frequently Asked Questions

Is BetterHelp Online Therapy as effective as traditional therapy?

Yes, individuals can request to switch to a different therapist if they are not satisfied with their match on Online-Therapy.com.

Can I switch therapists if I’m not satisfied with my match?

Absolutely. BetterHelp understands that not every therapist-client match is a perfect fit, so you can request to switch therapists at any time if you feel that your current therapist isn’t meeting your needs.

How much does BetterHelp Online Therapy cost?

BetterHelp’s subscription plans start at just $60 per week, which includes messaging your therapist anytime and one live session per week. There are also premium plans available that offer additional live sessions and other features.

Is my personal information kept confidential?

BetterHelp takes client confidentiality very seriously and anything you send to your therapist is hosted on their robustly secured AWS cloud and will be between you and your therapist.

How long does it take to match with a therapist?

BetterHelp aims to pair clients with a therapist within as little as 48 hours after registration.

Can I receive therapy on my phone or tablet?

Yes, BetterHelp’s platform is designed to be accessible from any device with an internet connection, including smartphones and tablets.

Are BetterHelp therapists licensed?

Yes, all BetterHelp therapists are licensed and accredited professionals who have been vetted and approved by the platform.

What if I need immediate assistance during a crisis?

If you are in crisis or need immediate assistance, BetterHelp recommends contacting your local emergency services or crisis helpline. However, your therapist may be available for emergency sessions depending on their availability.

Do I need any special equipment for video sessions?

You will need a device with a camera and microphone, such as a smartphone, tablet, or computer, to participate in video sessions. BetterHelp’s platform is designed to be user-friendly and accessible to all.

How often can I communicate with my therapist?

BetterHelp’s subscription plans include messaging your therapist at any time, so you can communicate with them as often as you like. Live session frequency depends on your chosen plan.

Can I Use BetterHelp Outside Of United States?

Yes, BetterHelp is available in many countries outside of the United States. Please check their website to see if it is available in your country.

Can I Use BetterHelp from United Kingdom?

Yes, BetterHelp is available in the United Kingdom.

Author Avatar
Bringing over 15 years of experience to her work, Lorraine is an expert in the areas of anxiety, depression, and family therapy. With her extensive background in psychology and her personal experience, she applies her knowledge of therapy and cognitive-behavioral techniques to compose insightful articles on coping strategies.

Lorraine Banks

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